Process Advancements

TRANSFORMING
WITH AGILITY

We are proactively responding to the need for the business to realign systems and processes to be more agile and increase our effectiveness. We are strengthening our operational infrastructure and risk mitigation, while focusing on greater everyday efficiency and building capabilities for future growth.

ACCELERATING DIGITAL

The scale and complexity of our business has led to scaling up digital capability. In order to optimise costs and scale up for growth, cloud adoption emerged as a business imperative for us.

Today, all our enterprise systems are on a secure, risk-managed, cloud-based digital platform. The shift from legacy architecture to cloud has translated into immediate gains for us, in terms of stability, flexibility, agility and scalability. This has made way for incubating new skills and capabilities, while rationalising costs.

BOLSTERING CYBERSECURITY

A vital element of our migration exercise was our security landscape. Three-tier approach towards better security.

  • Implement strong operational safeguards
  • Establish and solidify a managed Security Operations Centre (SOC) that provides protective monitoring and speedy response and recovery
  • Set out a Security Assessment Framework for Enterprise (SAFE) that provides an enterprise-wide cyber risk quantification (CRQ) platform

TOWARDS BETTER SUPPLY CHAIN MANAGEMENT

As we scale our growth plans across each of our businesses, we are deploying world-class Distributor Management System (DMS) and Sales Force Automation (SFA) tools to ensure real-time visibility of sales, track secondary sales dashboards, analyse sales data and make strategic decisions.

1,400

Distributors covered under the new DMS and SFA tools

ENABLING DATA-DRIVEN DECISION MAKING

The initiatives of the Internal Audit function across people, processes, technology and the organisation at large, has enabled informed business decisions, enhanced process and controls, strengthened compliance and delivered significant business value.

Our innovative enterprise-wide business analytics platform, Tgo, provides us with insights on internal controls, cost-saving opportunities and statutory non-compliances. It operates in real-time, encompassing 80+ analytics and eight business domains and facilitating more data-driven decisions. We are now in the process of extending this platform to the Foods and International businesses.

Tgo has been recognised on various internal and external forums and is awaiting copyright and trademark.