Stakeholder Value Creation

BUILDING COLLABORATIVE
ECOSYSTEMS

Seven stakeholder groups are critical to our long-term success. Engaging and collaborating with them helps us make informed and meaningful decisions for our business.

COMMUNITIES

The people who we live and work alongside with. The people in the plantations, the farms, the factories and the markets in which we operate

CONSUMERS

People who consume our products across millions of homes every day and visit our out-of-home retail stores

PEOPLE

Employees of the Company

SHAREHOLDERS

Equity investors who provide capital to the business

GOVERNMENTS

Governments (local and national) and regulators (market and international)

SUPPLY CHAIN PARTNERS

Our suppliers, distributors, consultants and counterparts in related industries

NGOS

Non-profit non-governmental organisations with a focus on environmental, economic and social issues

  CONSUMERS PEOPLE COMMUNITIES
Key issues and priorities
  • As the ultimate user of our products, consumers look for quality, innovation, taste, convenience and transparency
  • Ensuring that all key positions are filled with the best person for the job
  • Maintaining high employee engagement
  • Nurturing skills and talents
  • Focusing on employee health and wellness
  • Championing human rights, safety, inclusion and diversity
  • Climate change
  • Water management
  • Waste management
  • Skill development and livelihood enhancement
  • Affordable healthcare and education
  • Empowerment of women and girls
Why we engage
  • By understanding the changing consumer sentiment, we grow our business for the long term
  • Brands that demonstrate relevance and awareness can generate engagement and improve loyalty
  • Our people are our most important asset and engine of growth. They are both the creators and caretakers of our culture and values
  • To build trust by operating responsibly and sustainably and addressing issues that are material for our communities
How we engage
  • Collecting consumer insights, through traditional research, surveys and social listening (e.g. the Tata Salt 'Age of Rage' survey)
  • Started digital platform called ‘NutriKorner’ to engage with our customers on food and health, and establish the brand message
  • Through 'FELT leadership' meets, targeted lunch-and-learns, team activities and surveys
  • By offering competitive employee benefits and policies, in addition to incentive programmes, a well-established rewards and recognition platform, dedicated wellness programmes, flexible work hours, enhanced insurance, volunteering opportunities, etc.
  • By offering relevant training (both online and offline) and making a vast wealth of knowledge resources available on our HR web portal
  • Directly or through partnerships with different organisations (public, private and non-governmental)
  SHAREHOLDERS SUPPLY CHAIN PARTNERS GOVERNMENTS NGOs
Key issues and priorities
  • Quality and effectiveness of governance
  • Profitability and growth potential of the business
  • Capital gain through share price appreciation
  • Capital return via dividends or the payment of interest
  • Sustainability
  • Cost of ingredients, labour, packaging material, energy and water
  • Minimising the environmental impact of water and energy resources, and air emissions
  • Recycling and waste management
  • Sustainable sourcing
  • Industry and/or product-specific policies, such as taxes, restrictions or regulations
  • Environmental policies
  • Consumer health and public health policies
  • Wide-ranging issues facing our business, from energy and water use, reductions in packaging waste to corporate governance
Why we engage
  • To achieve fair value and appropriate ownership of our shares by enabling the full understanding of the strategy, as well as the operational and financial performance of the Company
  • To benefit from the views of the investment community in decision-making and strategy-setting
  • To share knowledge and expertise and find ways of using all our resources as efficiently as possible, reducing costs to the Company
  • To ensure a healthy, sustainable supply chain
  • It is our duty and responsibility to make our views clear to those who have the potential to impact the laws, regulations and policies that can influence our business
  • NGOs have a key contributing role to develop and support our community Initiatives
How we engage
  • Through open, transparent communication during our Annual General Meetings, investor roadshows and results briefings, along with ongoing dialogue with analysts and investors
  • Through surveys and regular interactions
  • Digital transformation initiatives were also implemented across the value chain to revamp distribution management and make it more robust
  • Piloted a Transport Management System software in the Foods business, and will be scaling it up across locations in the next fiscal
  • Our advocacy efforts are mainly conducted through trade associations, which represent companies, organisations, causes and industries
  • We also partner with local governments to tackle challenges faced by the communities
  • Through regular interactions on and off the field, and ad hoc meetings